Santander UK Plc
Financial Ombudsman decision DRN-4836260 Upheld
Upheldoutcome, as published by the Ombudsman
£180redress stated in the decision
Wed Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access, Bereavement and power of attorney
In the Ombudsman’s words
Santander UK Plc restricted her access to her accountFunds blocked or frozen
Santander therefore asked Ms R to return to branch with further documents which would allow them to correctly verify herIdentity checks and access
her complaint is brought to this service by her son, who holds Power of Attorney for herBereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4836260.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.