Barclays Bank UK PLC

Financial Ombudsman decision DRN-4836227 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss R has also said that she suspected Barclays has not administered her mortgage correctly over its term.Mortgage administration

Barclays has provided very poor service – it started unnecessary debt recovery action, it ignored her correspondence, would not meet her in person and has not addressed her complaints.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4836227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.