Santander UK Plc
Financial Ombudsman decision DRN-4836104 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs C complains that Santander UK Plc told her she could cancel a new fixed interest rate deal which was about to be applied to her mortgage, then applied it anyway.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4836104.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.