Barclays Bank UK PLC

Financial Ombudsman decision DRN-4834435 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays has not demonstrated that it always provided Ms D with good service during this matter.Mortgage administration

I accept that will have added to – but was clearly not the main source of – the stress and inconvenience Ms D suffered over a period of around a year, before the legal action began.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4834435.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.