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Mortgage Agency Services Number Five Limited

Financial Ombudsman decision DRN-4833741 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

MAS5 should also ensure that any arrears fees or charges applied to the mortgage from 2 August 2015 are refundedCharges and fees

Mr B and Ms C complain that Mortgage Agency Services Number Five Limited (MAS5) has charged them an unfairly high rate of interest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4833741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.