Barclays Bank UK PLC

Financial Ombudsman decision DRN-4833269 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Miss D complains that Barclays Bank UK PLC made it very difficult to change the rate on her Buy To Let (“BTL”) mortgageMortgage administration

Miss D said this mortgage was then in joint names, hers and her late husband’s. She told us that he had died a little while agoBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4833269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.