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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4832082 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Tesco Bank’s website on around 5 February 2024. The bank looked into whether refunding the deposit was possible through the chargeback processCard dispute or chargeback
Tesco Bank agreed it should have acknowledged Mr O’s claim sooner, and that it should not have assured him on 21 February 2024 that a chargeback would be raised when it had already decided not to raise one.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4832082.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.