National Westminster Bank Plc

Financial Ombudsman decision DRN-4831937 Not upheld

Not upheldoutcome, as published by the Ombudsman

£8,795redress stated in the decision

Wed Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Miss R raised fraud claims in relation to the train tickets and the car purchase with NatWest.APP scam refund refused

NatWest declined to refund Miss R for any of the payments she made.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4831937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.