HSBC UK Bank Plc
Financial Ombudsman decision DRN-4831752 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
HSBC acted fairly and reasonably in allowing Mrs P to continue using this facilityIrresponsible lending
Mrs P has complained about the overdraft charges HSBC UK Bank Plc (“HSBC”) applied to her Advance current accountCharges and fees
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4831752.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.