Tandem Motor Finance Limited

Financial Ombudsman decision DRN-4829531 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

irresponsibly granted her a hire purchase agreement that she couldn’t afford to repayIrresponsible lending

Ms M also complains that the interest rate attached to the finance was excessive.Interest and rates

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4829531.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.