Nationwide Building Society

Financial Ombudsman decision DRN-4828753 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Nationwide got in touch with Mr P on 14 December 2022 to let him know that it had frozen his account in order to carry out a review.Funds blocked or frozen

Nationwide issued a final response letter on 29 December 2022 but it didn’t uphold the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4828753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.