Clydesdale Bank Plc
Financial Ombudsman decision DRN-4827840 Upheld
Upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Mon Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Virgin didn’t accurately record that he needed correspondence sending in large font when they first should haveSupport for vulnerable customers
the slight delay in Mr P receiving the correct information about his ISAService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4827840.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.