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American Express Services Europe Limited

Financial Ombudsman decision DRN-4826371 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr C complains that American Express Services Europe Limited (AESEL) withdrew his accountAccount closed or refused

AmEx accepted it had provided incorrect information and offered £150 by way of apology for any distress and inconvenience caused.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4826371.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.