Santander UK Plc
Financial Ombudsman decision DRN-4826105 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Miss T complains that Santander UK Plc won’t remove her ex-husband from the mortgage in line with a Court Order.Mortgage administration
Miss T is a vulnerable consumer due to her personal circumstances and is especially susceptible to harmSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4826105.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.