Santander UK Plc
Financial Ombudsman decision DRN-4824752 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Mr and Mrs L complain Santander UK Plc blocked their account.Funds blocked or frozen
The investigator thought the failure of the switch was Santander’s error.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4824752.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.