MONZO BANK LIMITED
Financial Ombudsman decision DRN-4821488 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Monzo has accepted it made an error when it told Mr T it was closing his accounts.Account closed or refused
Monzo has also accepted that it should have provided Mr T with better service when he contacted them about what was happening with his accountsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4821488.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.