Barclays Bank Plc
Financial Ombudsman decision DRN-4820527 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays acknowledged that its website said original certificates should be sent and said it would change its website so that it will say copies can be sent.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4820527.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.