Santander UK Plc
Financial Ombudsman decision DRN-4819993 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mrs P complains Santander UK Plc (Santander) won’t refund the money she lost to a scam.APP scam refund refused
She also said Santander was refusing to raise a chargeback or section 75 claim.Card dispute or chargeback
Rules cited
Consumer Credit Act 1974, CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4819993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.