TSB Bank plc

Financial Ombudsman decision DRN-4819837 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mrs C complains that TSB Bank plc closed her accountAccount closed or refused

Mrs C explained that she believes her contact details, phone number and email address, were changed by a fraudster who gained access to her TSB accountIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4819837.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.