Santander UK Plc
Financial Ombudsman decision DRN-4819809 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms B has complained that Santander UK Plc hasn’t refunded her for the cost of a hotel, following the cancellation of her flights, paid for using her Santander credit card.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4819809.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.