Bank of Scotland Plc

Financial Ombudsman decision DRN-4819752 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

I don’t think this aspect needs to be explored further.APP scam refund refused

prior to the withdrawals no one had placed a marker on Mr W’s account highlighting that he was vulnerable in any waySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4819752.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.