Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-4819121 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Miss W’s complaint is about her mortgage account with Nationwide Building Society.Mortgage administration
Nationwide has accepted it made an error, so I don’t need to analyse the events in detail in order to ascertain if Nationwide is at fault; all I need to determine is whether Nationwide has done enough to put things rightComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4819121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.