Oakbrook Finance Limited

Financial Ombudsman decision DRN-4818963 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Sun Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss A complains that Oakbrook Finance Limited trading as Likely Loans (“LL”) refused to extend her loan term when her account fell into arrears.Treatment in financial difficulty

I do think LL could’ve provided better service to Miss A by making it clear that she didn’t have to accept the recommendation generated by the struggling to pay systemService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4818963.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.