HSBC UK Bank Plc
Financial Ombudsman decision DRN-4815072 Not upheld
Not upheldoutcome, as published by the Ombudsman
£29redress stated in the decision
Fri Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
Miss D complains that HSBC UK Bank Plc trading as first direct wouldn't allow her to raise a payment dispute without speaking to her further on the phone.Card dispute or chargeback
Miss D says she has medical evidence to support that she is unable to call.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4815072.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.