Barclays Bank UK PLC

Financial Ombudsman decision DRN-4813507 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

since the account hadn’t been used in some time it would be closed on or after 14 June 2022Account closed or refused

there had been a considerable delay between the bank’s 17 March 2022 letter and the funds being paidPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4813507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.