Santander UK Plc
Financial Ombudsman decision DRN-4812952 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Santander acted unfairly when it increased Mr H’s overdraft in January 2022Irresponsible lending
continued charging overdraft interest and associated feesCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4812952.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.