National Westminster Bank Plc

Financial Ombudsman decision DRN-4812051 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Miss C complains that National Westminster Bank Plc (NatWest) are holding her to the terms of a loan agreement she says she didn’t enter into.APP scam refund refused

NatWest say that in September 2021 they blocked Miss C’s account and conducted a review, they then took the decision to close the account and end their relationship with Miss C.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4812051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.