Santander UK Plc
Financial Ombudsman decision DRN-4810833 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri May 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
decisions Santander made in Mr S’s dispute over the creamsCard dispute or chargeback
customer service the bank provided when handling Mr S’s claims and follow up correspondenceComplaint handling
Rules cited
Consumer Credit Act 1974, Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4810833.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.