Inclusive Finance Limited

Financial Ombudsman decision DRN-4806774 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

T complains that Inclusive Finance Limited trading as Creditspring didn’t close his account after he’d told it to do so.Account closed or refused

T says he received correspondence telling him he could get a loan when his account should have been closed. He says due to his mental health, this has caused him trouble and upsetSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4806774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.