Tesco Mobile Limited

Financial Ombudsman decision DRN-4804717 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr B has complained Tesco Mobile Limited is asking him to repay a credit agreement for a handset which he didn’t order.Unauthorised transaction

He was also concerned about the impact on his credit record as payments were not being made.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4804717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.