Pepper (UK) Limited
Financial Ombudsman decision DRN-4802651 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
didn’t respond to their email asking for information on the late Mr H’s mortgageMortgage administration
Engage did take too long to reply to Mr H2’s email of 5 April 2023Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4802651.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.