Lloyds Bank PLC

Financial Ombudsman decision DRN-4800893 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

the blocking of his debit cardFunds blocked or frozen

I’m satisfied they didn’t do enough to prevent Mr A being without access to his card in Country AService failure

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4800893.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.