Black Horse Limited
Financial Ombudsman decision DRN-4800698 Not upheld
Not upheldoutcome, as published by the Ombudsman
£11,009redress stated in the decision
Tue Nov 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Mr O complains that Black Horse Limited trading as Jaguar Financial Services (“Black Horse”) has added unfair charges to his account at the end of a hire purchase agreement.Charges and fees
And he also complains that, as a result of those charges not being paid, Black Horse has unfairly added a default to his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4800698.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.