Barclays Bank UK PLC

Financial Ombudsman decision DRN-4800515 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs L complains that Barclays Bank UK PLC gave her incorrect information about the early repayment charge (“ERC”) on her flatMortgage administration

This was a case unfortunately of poor communication in the initial phone call.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4800515.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.