HSBC UK Bank Plc
Financial Ombudsman decision DRN-4800375 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
I don’t uphold Mr A’s complaint that HSBC have treated him unfairly regarding the support and forbearance that they’ve provided him since June 2022.Treatment in financial difficulty
Mr A has been unfairly troubled by not receiving the first possession hearing notice to his correct address and also by HSBC not informing him of his ineligibility to be allowed to make interest-only paymentsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4800375.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.