Starling Bank Limited

Financial Ombudsman decision DRN-4798974 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Starling Bank Limited won’t refund money for a transaction authorised in error.Card dispute or chargeback

I am concerned at the lack of support provided to Mr C on T’s behalf.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4798974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.