Curve UK Limited
Financial Ombudsman decision DRN-4798404 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr B complains that Curve UK Limited charged him fees that could have been avoided had its communication been clearer.Charges and fees
Mr B says Curve aren’t answering his questions or making it easy for him to avoid incurring charges in future.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4798404.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.