Santander UK Plc
Financial Ombudsman decision DRN-4796883 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Tue Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Data and privacy
In the Ombudsman’s words
Santander blocked the account again on 24 October 2022. The account remained blocked until 17 January 2023Funds blocked or frozen
Mr D raised a data subject access request (DSAR) following the first block on the account. He says the information provided by Santander is incomplete.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4796883.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.