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Bank of Scotland Plc
Financial Ombudsman decision DRN-4796306 Upheld
Upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Thu Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
Mr S complains that Bank of Scotland plc trading as Halifax should have done more to help him earn a better rate of interest on his savings.Interest and rates
He’s told us that Mr S cannot read and write and that he has disabilities that make him less able to represent his own interests.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4796306.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.