MONZO BANK LIMITED
Financial Ombudsman decision DRN-4793731 Upheld
Upheldoutcome, as published by the Ombudsman
£4,800redress stated in the decision
Fri Dec 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
Mr J is unhappy that Monzo has held him liable for two payments that were made from his account as part of a bank impersonation scam.APP scam refund refused
Mr J complains that Monzo Bank Ltd hasn’t refunded payments on his account that he’s reported as unauthorised.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4793731.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.