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Tandem Bank Limited

Financial Ombudsman decision DRN-4793169 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr S complains that Tandem Bank Limited hasn’t provided him the interest rate that was advertised when he opened a savings account with it.Interest and rates

I think this is where Tandem could have done more to support Mr S’s understanding.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4793169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.