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National Westminster Bank Plc
Financial Ombudsman decision DRN-4792547 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B complains that National Westminster Bank Plc (‘NatWest’) acted unfairly and unreasonably in respect of a complaint he raised about how parts of the Consumer Credit Act 1974 (‘CCA’) related to something he bought using his NatWest credit card.Card dispute or chargeback
Rules cited
Consumer Credit Act 1974, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4792547.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.