GVS Prepaid Limited
Financial Ombudsman decision DRN-4792109 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
Mr T complains that GVS Prepaid Limited charged him an inactivity fee when they shouldn’t have done.Charges and fees
GVS said the refund of the remaining balance on his gift card was processed successfully on 14 February 2024.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4792109.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.