National Westminster Bank Plc

Financial Ombudsman decision DRN-4790244 Upheld

Upheldoutcome, as published by the Ombudsman

£1,459redress stated in the decision

Mon Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

P, a limited company, complain that National Westminster Bank Plc unreasonably closed their accounts and withheld the funds in them.Account closed or refused

I cannot see this was appropriate in the circumstances, and I’m satisfied it was unreasonable for NatWest to do so.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4790244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.