Clydesdale Bank Plc
Financial Ombudsman decision DRN-4788605 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Nov 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S complains that Clydesdale Bank Plc trading as Virgin Money provided him with poor customer service and significant delays regarding the transfer of his Individual Savings Account (ISA).Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4788605.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.