Raylo Group Limited
Financial Ombudsman decision DRN-4788451 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr A has complained Raylo Group Limited, trading as Raylo, is continuing to hold him liable for a hire agreement he didn’t take out.Unauthorised transaction
Remove the hire agreement from Mr A’s credit record.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4788451.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.