TSB Bank plc

Financial Ombudsman decision DRN-4787984 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sun Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs T says she then contacted her credit card provider TSB on 6 July 2023 requesting a chargeback claim, or a Section 75 (s75) claim under the Consumer Credit Act 1974 to be raised so she could be refunded for what’d happened.Card dispute or chargeback

Mrs T, who is represented by a third party, is unhappy with how TSB Bank plc (‘TSB’) handled a claim she made to them.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4787984.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.