MONZO BANK LIMITED
Financial Ombudsman decision DRN-4786612 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo also decided to close Mr U’s account immediately and wrote to him in June 2023 to let him know it wasn’t willing to provide him with banking services.Account closed or refused
Monzo didn’t contact Mr U. But at the time believed that Mr U had benefitted from fraudulent funds. Following this Monzo decided to place a fraud maker against Mr U’s name with Cifas.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4786612.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.