HSBC UK Bank Plc
Financial Ombudsman decision DRN-4786457 Upheld
Upheldoutcome, as published by the Ombudsman
£3,923redress stated in the decision
Mon Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
raised a Chargeback/Section 75 dispute in April 2022 with his credit card provider HSBCCard dispute or chargeback
In addition he complained about the customer service he had received from HSBCComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4786457.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.