Madison CF UK Limited

Financial Ombudsman decision DRN-4785080 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss G complains Madison CF UK Limited, trading as 118 118 Money, are holding her liable for a loan that she took out as part of a task-based job scam she fell victim to.APP scam refund refused

Miss G explained that she was vulnerable at the time having only recently lost her job, being a single mother who’d been the victim of domestic abuse and she suffered with anxiety and depression.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4785080.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.